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Privacy & Cookies

This Privacy and Cookie policy (together with our Terms of Use, Acceptable Use Policy and Terms and Conditions referred to on it) sets out how Chris Malcolm Ltd t/a Daydream Education , ("we", "our", "us") will use any personal data we collect from you, or you provide to us during your use of the on-line service (the "website").

For the purpose of the Data Protection Act 1998 (the Act), the data controllers are Chris Malcolm Ltd t/a Daydream Education of Unit 1 Central Park, Western Avenue, Bridgend CF31 3RH.

We respect the privacy of every individual who visits the website. Our policy on the collection and use of personal information is outlined below.

 

We collect and use personal information in order to:

  • Administer or otherwise carry out our obligations in relation to any agreement that you may have with us.
  • Anticipate and resolve problems with your service.
  • Carry out market research and the tracking of sales.
  • Create and inform you of products and services provided either by us or by carefully selected third parties that you may be interested in, where you have consented to be contacted for such purposes – see Emails and Newsletters below for more information about this.
  • If you contact us we may keep a record of that correspondence.

In order carry out the above, we need to collect and process personal information about you (including but not limited to, your name, address, telephone number, email address, details of your visits to the website www.daydreameducation.co.uk and any transactional information in relation to order fulfillment). We may ask you for this information on the website during the registration process or at any subsequent point. The data we collect may be used for analysis so that we may tailor the goods, services and marketing materials we, and other third parties, offer to you (where you have consented to receive the same).

 

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We will not disclose any personally identifiable information without your permission unless:

  • We are legally entitled to do so (for example, pursuant to a court order or for the purposes of prevention of crime or fraud). You will be treated as having given your permission for disclosures referred to in this policy.
  • We are in negotiations with a third party for the sale or purchase of any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • We, or substantially all of our assets, are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • To enforce or apply our Terms and Conditions and other agreements; or to protect our rights, property, safety, customers, or others.

Non-Personal Details / IP Addresses

We may automatically collect non-personal information about you, such as your IP address, operating system and the type of browsers you use or the website from which you linked to us. This information is only used to assist us in providing an effective service on the website. We may, from time to time, supply the owners and operators of third party websites which have a link to our site with information about the number of users linking to the website from their website. You cannot be identified from any of this information.

Newsletters and Service Emails

The emails we send fall into two categories:

  • Our emails (we call them newsletters) which provide you with information about offers, new products and other things that we think may interest you or Daydream Education customers generally.
  • Transactional emails which relate directly to your orders and purchases.

Should you wish to, you can opt out of receiving our newsletters by selecting the unsubscribe link at the bottom of our newsletters or by informing us by email at: enquiries@daydreameducation.co.uk

While we do our best to act on your preferences as soon as we can, please be aware that it may take up to 14 days for changes to your preferences concerning newsletters to take effect.

Please note that transactional emails that we send you – that is, emails that we need to send you relating directly to your orders and purchases from Daydream Education – are unaffected by your preferences for newsletters.

Cookies

When you visit Daydream Education we send cookies to your computer, or similar device, which are essential for shopping with us and useful for storing your user preferences if cookies are disabled you will be unable to shop with us. They also help prevent fraud by providing a way of recognising you so that only you can access your personal data.

We use cookies for marketing purposes too, such as tracking user trends, click through and sales figures (which we may share with branded partners), media performance and search optimisation.

For detailed information on the cookies we use and the purposes for which we use them please see our Privacy and Cookie policy.

Accuracy

We aim to keep our records as accurate as possible. If you would like to review or change the details that you have supplied us with at any time you can contact us using the details below.

Security and where we store your personal data

The data that we collect form you may be transferred to, and stored at, a destination outside the European Economic Area (EEA).  It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers.  Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  By submitting your personal data you agree to this transfer, storing or processing.  The technology that we use and the policies that we have implemented are intended to safeguard your privacy from unauthorised access and improper use. We will continue to update these measures as new technology becomes available.

 

All information you provide to us is stored on our secure servers.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We ask you not to share a password with anyone.

 

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try and prevent unauthorised access. 

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Links

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and where appropriate notified to you by email

Contact us

If you would like to get in touch with us please follow the “Contact Us” links available on our website.


Cookies policy

By using our website, you agree to our Terms of Use.

Our Privacy and Cookie Policy will provide you with more information on how we collect and use personal data.


When you visit our website we use cookies. Cookies allow us to identify the computer or device you’re using to access our website – but we can’t identify you personally.

 

COOKIES – THE LOWDOWN

Read through this section for all you need to know about what cookies are and how we use them.

What are cookies?
Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website.


Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.


You can find more information at www.allaboutcookies.org


Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects.

You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, most features on our website won’t work and you will be unable to view, search or purchase items on our website.

How we use cookies

Cookies are used for a variety of things that help improve your experience on our website such as:

  • Storing items in your shopping basket: If you add something to your basket a cookie will make sure that the item stays in your basket when you move to a different page and then decide to checkout
  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience
  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
  • Making our marketing relevant: We can show you relevant offers and promotions on our website
  • Email newsletters: If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Other ways we make our online service easier to use include using cookies that:

  • make login faster by remembering your details
  • make the pages load quickly by sharing the workload across computers
  • make sure our pages are optimised for your browser or device by giving us technical information about the device or browser you are using

Types of cookies we use
Here are the types of cookies our websites use and some more details about what they’re used for:

 

Application Cookies

These cookies allow us to make sure you get the best possible experience on our website. They’re essential for you to be able to search and buy online with us.

 

Behavioural Cookies

Behavioural Cookies help us provide you with an online experience that’s tailored to your needs. They help us show you the most relevant content, based on your preferences.

 

Analytical Cookies

These cookies help us understand how our customers are using the website, so we can make things better.
We also monitor which of our marketing activities generates traffic to our websites using cookies.

 

Marketing Cookies

Marketing cookies can be used by us and our partners. They allow us to interact with you once you’ve left our website.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name

COOKIE Description

CART

The association with your shopping cart.

CATEGORY_INFO

Stores the category info on the page, that allows to display pages more quickly.

COMPARE

The items that you have in the Compare Products list.

CURRENCY

Your preferred currency

CUSTOMER

An encrypted version of your customer id with the store.

CUSTOMER_AUTH

An indicator if you are currently logged into the store.

CUSTOMER_INFO

An encrypted version of the customer group you belong to.

CUSTOMER_SEGMENT_IDS

Stores the Customer Segment ID

EXTERNAL_NO_CACHE

A flag, which indicates whether caching is disabled or not.

FRONTEND

Your session ID on the server.

GUEST-VIEW

Allows guests to edit their orders.

LAST_CATEGORY

The last category you visited.

LAST_PRODUCT

The most recent product you have viewed.

NEWMESSAGE

Indicates whether a new message has been received.

NO_CACHE

Indicates whether it is allowed to use cache.

PERSISTENT_SHOPPING_CART

A link to information about your cart and viewing history if you have asked the site.

POLL

The ID of any polls you have recently voted in.

POLLN

Information on what polls you have voted on.

RECENTLYCOMPARED

The items that you have recently compared.

STF

Information on products you have emailed to friends.

STORE

The store view or language you have selected.

USER_ALLOWED_SAVE_COOKIE

Indicates whether a customer allowed to use cookies.

VIEWED_PRODUCT_IDS

The products that you have recently viewed.

WISHLIST

An encrypted list of products added to your Wishlist.

WISHLIST_CNT

The number of items in your Wishlist.

 

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